Refund and Returns Policy – Effective as of December 31, 2024

Introduction

Thank you for shopping with zylocrypto.com. We strive to provide you with the highest quality products and services. If for any reason you are not satisfied with your purchase, this Refund and Returns Policy outlines the procedures to return or exchange items.

Returns Policy

  1. Eligibility for Returns
    We accept returns on products purchased directly from our website under the following conditions:

    • The product is in its original condition, unused, and with the original packaging.
    • The return request is made within 30 days of receiving your order.

  2. Non-Returnable Items
    The following items are non-returnable:

    • Customized or personalized items
    • Digital products, subscriptions, and services
    • Products marked as “final sale”

  3. Return Process
    To initiate a return, please contact our customer support team at info@elevatehato.com with the following information:

    • Order number
    • Reason for return
    • Photos of the item (if necessary)

Once your return request is approved, you will be provided with a return authorization number and instructions on how to send the item back to us.

Refunds Policy

  1. Processing Time
    Once we receive the returned item, we will inspect it and process your refund within 7-10 business days. The refund will be issued to the original payment method.

  2. Refund Amount
    Refunds will include the purchase price of the product minus any shipping and handling fees, unless the return is due to our error (e.g., defective product, wrong item shipped).

  3. Partial Refunds
    We reserve the right to issue a partial refund if the product is damaged, opened, or returned in a non-resalable condition. The refund will reflect the condition of the returned item.

Exchanges

If you wish to exchange an item, please follow the return process and place a new order for the desired product. We do not directly exchange items; instead, a return is processed, and a new order is placed.

Shipping Costs

Customers are responsible for paying the shipping costs associated with returning items. If the return is due to a mistake on our part (e.g., incorrect or damaged items), we will cover the return shipping costs.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately. We will offer a full refund or replacement, and the return shipping cost will be covered by us. Be sure to provide clear photos of the damage for faster resolution.

Changes to This Policy

We may update this Refund and Returns Policy periodically. Any changes will be posted on this page with an updated date. Please check back regularly to stay informed about our policy.

Contact Us

For any questions or concerns regarding our Refund and Returns Policy, please contact us at:

ElevateHato
Street: 4599 Thorn Street, Garden Grove, California, United States
Phone: 307-621-0431
Email: info@elevatehato.com
Website: zylocrypto.com