Sales Policy – Effective as of December 31, 2024

Introduction

Welcome to zylocrypto.com! By purchasing products from our website, you agree to our Sales Policy, which governs your purchase, delivery, and payment processes. This policy is designed to ensure a safe, secure, and transparent shopping experience for all our customers.

At zylocrypto.com, we are committed to offering high-quality products and superior customer service. Our Sales Policy sets forth the terms and conditions under which we conduct our business and outlines the expectations we have for customers when making purchases on our website.

Products and Pricing

  1. Product Listings:
    We aim to ensure that all product descriptions, images, and specifications on zylocrypto.com are accurate. However, there may be slight discrepancies in product details due to manufacturing changes or variations in monitor color displays.

  2. Pricing:
    Prices on our website are in U.S. Dollars and include taxes unless otherwise stated. We reserve the right to change prices without prior notice, although your order price will remain locked at the time of purchase.

  3. Product Availability:
    Products are subject to availability. In the rare event that a product is out of stock, you will be notified and offered alternatives or a full refund. We work hard to ensure that the items listed on our site are in stock.

Order Process

  1. Placing an Order:
    To place an order, simply add the desired products to your shopping cart and proceed to checkout. You will need to provide your contact and shipping information, including billing address and payment details.

  2. Order Confirmation:
    Once your order has been placed, you will receive an order confirmation email with details of your purchase. This email will confirm the items you have ordered, your billing address, and your selected shipping method.

  3. Order Fulfillment and Shipping:
    After confirmation, your order will be processed and dispatched within the stated time frame. We aim to fulfill all orders within 2-3 business days but can occasionally face delays due to high demand or unforeseen circumstances.

Payment Policy

  1. Accepted Payment Methods:
    We accept payments through major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods. All payments must be made in full before your order is processed.

  2. Currency and Payment Gateway:
    Transactions on zylocrypto.com are processed in U.S. Dollars. Payments are securely handled through our trusted payment gateway provider to ensure your information remains safe.

  3. Fraud Prevention:
    We use advanced encryption and fraud detection technologies to protect both buyers and sellers. Orders suspected of fraud may be canceled, and the customer will be notified.

Shipping and Delivery

  1. Shipping Methods and Costs:
    We offer a variety of shipping methods to cater to different customer needs. Shipping costs depend on the delivery address, weight of the package, and the chosen shipping method. We also offer expedited shipping options for faster delivery.

  2. Shipping Timeframes:
    Standard shipping typically takes 5-7 business days to deliver. Expedited shipping can reduce this time, depending on the destination. We will provide tracking information once your order has shipped.

  3. International Shipping:
    We ship globally. International orders may be subject to import duties, taxes, or customs clearance fees depending on the destination country. Customers are responsible for paying these additional charges.

Returns and Refunds

  1. Returns:
    We accept returns within 30 days of purchase for a full refund, provided the item is in unused and original condition. Please contact our customer service to initiate the return process.

  2. Refunds:
    Refunds will be issued to the original payment method once the returned item is received and inspected. Please allow 7-10 business days for the refund to appear in your account.

  3. Exchanges:
    We do not process direct exchanges. If you wish to exchange an item, please return the product and place a new order.

Customer Support

  1. Support Channels:
    If you have any questions regarding your order, products, or any aspect of our Sales Policy, please contact our customer support team:
  • Phone: 307-621-0431
  • Email: [email protected]
  • Address: 4599 Thorn Street, Garden Grove, California, United States
  1. Support Hours:
    Our customer support team is available Monday to Friday, 9 AM – 6 PM PST.

Changes to This Policy

We reserve the right to update or modify our Sales Policy as needed. All changes will be reflected on this page, and the new policy will take effect immediately upon posting.