Payment Policy – Effective as of December 31, 2024

Introduction

Welcome to Zylocrypto.com! Our Payment Policy outlines how payments are processed, accepted methods, and other critical payment-related details for a seamless and secure shopping experience. By purchasing products from our site, you agree to this policy, ensuring transparency and clarity on your financial transactions with us.

Payment Methods

  1. Accepted Payment Methods

    • We accept various forms of payment to ensure ease and convenience for our customers. Currently, we accept payments via:
      • Major credit and debit cards (Visa, MasterCard, American Express, Discover)
      • PayPal
      • Apple Pay
      • Google Pay
      • Bank transfers (for large purchases only)

  2. Currency

    • All payments made on Zylocrypto.com are processed in U.S. Dollars (USD). If you are shopping from outside the U.S., the currency conversion will depend on the rate provided by your financial institution at the time of payment.

  3. Payment Processing Fees

    • We do not charge additional fees for using credit or debit cards. However, please note that certain payment providers (e.g., PayPal) may charge processing fees. These are the responsibility of the customer and are not collected by Zylocrypto.com.

  4. Security of Payment Information

    • Your security is our priority. We use Secure Socket Layer (SSL) encryption technology to ensure that your payment details are safely transmitted during the checkout process. All payment data is stored securely using encryption technology and is never shared with third parties without your consent.

  5. Fraud Prevention

    • To protect both our customers and our business, we have implemented advanced fraud detection tools. Orders flagged as potentially fraudulent will undergo further verification before being processed. If any issues arise, we will contact you directly to verify your order.

Order Confirmation

  1. Order Review

    • After placing your order, you will receive an email confirmation summarizing your order details, including item descriptions, prices, shipping method, and your selected payment option. This email will also include an order number that you can use for future reference.

  2. Payment Verification

    • Upon receiving your payment, we perform a verification process to ensure the payment is legitimate and that the transaction was successful. If any discrepancies are found during this process, we will contact you to resolve the issue before proceeding with shipping.

  3. Transaction Failures

    • In cases where the payment is not successful (e.g., due to insufficient funds, incorrect payment details), we will notify you via email, allowing you to update your payment method and complete the transaction.

Billing and Delivery

  1. Billing Address

    • Your billing address must match the one associated with your payment method. If there are discrepancies between the billing address you provide and the one on file with your payment provider, we may contact you for verification or reject the transaction.

  2. Payment Confirmation

    • Your payment is confirmed once the funds have been successfully processed. You will receive an email notification confirming your payment and an additional confirmation once your order has shipped.

Refunds and Chargebacks

  1. Refund Policy

    • If you are not satisfied with your purchase, we offer a 30-day return policy. Refunds will be issued to the original payment method once the return has been processed and the item is received in its original condition.

  2. Chargebacks

    • We do not encourage chargebacks, as they can create delays in processing your refund or exchange request. If you have an issue with your order, please contact our customer service team directly to resolve the issue.

Payment Issues and Customer Support

  1. Contact Information for Payment Queries

    • If you experience any payment-related issues, feel free to contact our support team at:

  2. Customer Support Hours

    • Our team is available to assist you Monday through Friday, from 9 AM to 6 PM PST. You can reach out by phone or email for assistance.

Changes to the Payment Policy

  1. Policy Modifications
    • Zylocrypto.com reserves the right to amend or update this Payment Policy at any time. Any changes to the policy will be posted on this page, and the new policy will take effect immediately upon posting.