Shipping Policy – Effective as of December 31, 2024

Introduction

Thank you for choosing Zylocrypto.com for your shopping needs. Our Shipping Policy provides essential information on how your order will be shipped, what shipping options are available, and how we ensure timely and reliable delivery. We are committed to providing you with a seamless shopping experience from order placement to receipt of your products.

Shipping Methods

  1. Available Shipping Options

    • We offer various shipping methods to cater to our customers’ preferences:
      • Standard Shipping (5-7 business days)
      • Expedited Shipping (2-3 business days)
      • Overnight Shipping (1 business day)
      • International Shipping (varies by destination)

  2. Shipping Rates

    • Shipping rates are determined based on the destination and weight of your order. You can view the shipping options and costs during the checkout process before completing your purchase.

  3. Shipping Zones

    • Domestic Shipping: We ship within the United States, including Hawaii and Alaska. Shipping charges vary based on location.
    • International Shipping: We offer international shipping to select countries. If your country is not listed, please contact us for shipping availability and rates.

Order Processing and Fulfillment

  1. Order Handling

    • All orders are processed and shipped within 2-3 business days after payment is confirmed. If there are any delays in processing your order, we will notify you via email with an updated delivery timeframe.

  2. Shipment Tracking

    • Once your order has shipped, you will receive an email with a tracking number. This will allow you to track the progress of your order in real-time.

  3. Handling Delays

    • While we strive to fulfill orders promptly, unexpected delays may occur due to weather conditions, holidays, or other unforeseen circumstances. In the event of a shipping delay, we will keep you informed and provide you with alternative solutions when possible.

International Orders

  1. Customs and Duties

    • International customers are responsible for any additional customs duties, taxes, or fees that may be imposed by their country’s customs authorities. These charges are beyond our control and are not included in the shipping cost.

  2. International Shipping Times

    • Shipping times for international orders may vary depending on the destination and shipping method chosen. Please note that customs processing may delay delivery.

Shipping Restrictions

  1. Restricted Locations

    • We are unable to ship to P.O. Boxes, APO/FPO addresses, and certain restricted or embargoed locations. If your shipping address falls within one of these areas, we will notify you and suggest alternative shipping arrangements.

  2. Shipping Address Verification

    • To ensure your package reaches you safely, we verify shipping addresses before shipping. Please provide a valid address, as incorrect or incomplete information may delay your order or result in non-delivery.

Customer Support for Shipping

  1. Contact for Shipping Issues

    • If you have any questions or concerns about shipping, please feel free to reach out to our customer service team:

  2. Support Hours

    • Our team is available Monday through Friday, from 9 AM to 6 PM PST. We aim to respond to all inquiries within 24 hours during business days.

Return Shipping

  1. Return Policy for Shipping
    • If you need to return an item, you will be responsible for the return shipping costs unless the return is due to an error on our part (e.g., damaged or incorrect items). Please review our Return and Refund Policy for more details.

Changes to the Shipping Policy

  1. Policy Modifications
    • We reserve the right to update or modify this Shipping Policy at any time. Any changes to the policy will be posted on this page, and the new policy will take effect immediately upon posting.